Refund & Cancellation Policy

A practice's first subscription includes a 30-day free trial. A card is required to start it. If you cancel at any time during the trial, you won't be charged. If you don't cancel, your plan begins and your card is charged when the trial ends.

An Owner or Admin of your practice can cancel at any time in the app under Settings → Plan & billing → Manage billing. If you can't sign in, email support@getsupplytag.com from the address on your account and we'll cancel for you.

You'll get a confirmation, and your plan won't renew again. You keep access until the end of the period you've paid for.

• Cancel anytime. Cancellation takes effect at the end of the current monthly billing period.
• We don't give refunds or credits for partial months or unused time.

• Within 30 days of the annual charge: cancel and request a full refund of that annual payment. Your access ends when the refund is issued.
• After 30 days: you can still cancel at any time to stop the next renewal. The plan stays active until the end of the annual term, and the remaining months aren't refunded.
• This applies to the first annual charge and to each annual renewal.

If you were charged by mistake — for example a duplicate charge, a charge after you cancelled, or the wrong amount — we'll refund the incorrect amount in full. Let us know at support@getsupplytag.com.

SupplyTag does not sell, stock or ship supplies. SupplyTag is software that helps your practice prepare and place orders with your own vendors (for example Henry Schein, Patterson Dental, Benco Dental, Darby Dental or Amazon Business). Those orders are placed with, billed by and fulfilled by the vendor.

Product returns, damaged or missing items, shipping, back-orders and refunds for supplies are handled by each vendor under its own policies. Please contact the vendor directly. Your SupplyTag subscription refund rules above cover only the SupplyTag software subscription.

Email support@getsupplytag.com with:

• your practice name and the email address on your account,
• the date and amount of the charge, and
• a short note on why you're requesting the refund (for example annual plan within 30 days, or billing error).

Approved refunds go back to the original payment method. Banks usually take 5–10 business days to show the credit. You can also reach us through the contact form.

If we change this policy, we'll update the date above. Changes don't apply retroactively to charges made before the change.